We take pride in creating safe, effective natural products suitable for all skin types. However, if you face any issues, we’re here to help.

Important : Please record an unboxing video while opening your package for faster resolution. Requests without valid proof may not be accepted.

A. Eligible returns/replacements

We accept returns/replacements only in the following cases:

• Wrong product delivered.
• Expired product delivered.
• Damaged product (physical damage).
• Missing product.

Requests must be raised within 24 hours of delivery with pictures and an unboxing video.

B. Steps to request a return/refund

• Raise a request via Email (support@mavdiibliss.co.in) or WhatsApp (+91 7021063527) with your order ID, pictures, and unboxing video.
• Our team will review your request within 24 working hours.
• If approved, our courier partner will collect the product.
• Once received and verified, we will issue a replacement or refund within 5–7 business days.

C. Non-refundable cases

• Opened, used, or altered products.
• Requests raised after 2 days of delivery.